[Replied]Instance Reward Problem

swordsmith04

So I was doing the level 40 instance, and when we defeated the boss, the rewards screen popped up. Everybody else in the party flipped their cards just fine, but when I clicked on the cards nothing happened.

Screenshot
[spoiler][/spoiler]

Info that might or might not matter.
[spoiler]A few things happened in the instance that weren't normal. My internet connection kept coming and going, but I wasn't logged out. (Not sure if this was a problem on my end, or the server's. I think it was just my old, slow computer struggling to keep up.) At the start of the instance, the map wasn't loading - I "logged out" (Closed my browser, since I can't find a 'log out' button in the game itself) and logged back in several times. The first two attempts placed me inside the instance, but inside some bugged version. All of the UI numbers (Experience, health, Mana, Stamina, etc. were listing as NaN, and I didn't have any of my items. World chat was silent, and I couldn't move my character. In hindsight, I should have taken a screenshot or two there, but on my third attempt I logged in successfully outside the instance, re-entered, and everything was fine, so I left it alone. Most of the party had the loading screen problem I'd had originally, including the party leader, and the game decided I was the party leader now. So the rest of us went through the instance, no other bugs, until the reward screen thing, which only I had.[/spoiler]

I got sidetracked doing something or other, and I'm not in the instance anymore. The 'recommended' menu says I received the zeal points for doing the daily instance, I just didn't get a reward at the end.

GM:connie

1# swordsmith04
Hi, swordsmith04. I will submit your first problem to our staff to check. And as for the second problem, I think it is the problem of your network or your computer. And as for your last question, will you kindly send me a screen shot of it. Thanks in advance.

GM235:Tracy

1# swordsmith04


Hi, swordsmith04. After checking with our staff, it may because of that you did not fight or you have revived outside the instance. Please kindly check, thanks.