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[Replied]Recharge Failed
Post Last Edit by GM235:Tracy at 17-6-2012 22:27
Post Last Edit by GM235:Tracy at 15-6-2012 07:29
Post Last Edit by Ann at 15-6-2012 01:38
Post Last Edit by Marisa at 15-6-2012 00:28
Post Last Edit by Marisa at 15-6-2012 00:22
Hello, I tried to buy the $29.99 coin package. Paypal deducted the amount from my account but the your website said "Recharge Failed", so no coins were received. Please check, thanks. Will provide more information if neccessary. Just want to mention that I normally recharge as CS crystal directly and had no problems. However, this time I tried to recharge as GameDP coins and it just failed.
IGN: HakureiReimu
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1# Marisa
Hello, Marisa, we've recorded it and will submit it to our staff to check. Thank you. |
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1# Marisa
Hello, Marisa. We have sent the coins to you, please kindly check it. Thanks. |
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Post Last Edit by Marisa at 15-6-2012 06:49
Post Last Edit by Marisa at 15-6-2012 06:48
Coins received. Thank you very much. 
EDIT: happened again when i bought 2 x $1.99 package, this time i bought directly as crystal. The first one failed. Second one succeeded.
IGN: HakureiReimu
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4# Marisa
Hi, Marisa, we've recorded it and will submit it to our staff to check. please kindly wait. Thanks. |
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| Any news yet? It's been 15 hours. thanks. |
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6# Marisa
Hi, Marisa. We will contact you once we get the news, thanks. |
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6# Marisa
Hi, Marisa. After checking, we found the crystal of your trade ID 1339757051191 has been transferred into your account successfully, please kindly check again, thanks. |
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6# Marisa
Hi, Marisa. After checking, we found the crystal of your trade ID 1339757051191 has been transferred into your account successfully, please kindly check again, thanks.
GM235:Tracy Post at 17-6-2012 21:58  |
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9# Marisa
Hi, Marisa. The trade ID 1339756939398 have not been paid yet, could you please kindly check whether you have paid it successfully, thanks. |
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That's really weird, since I have the receipt and paypal deducted my money
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11# Marisa
Hi, Marisa. We will submit it to our staff to check again, please kindly wait, thanks. |
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11# Marisa
Hi, Marisa. The crystal has been transferred into your account, please kindly check it in the game, thanks. |
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| Thanks for all the help. May close this. |
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